Introduction
Welcome to Hotel The Pushpraj, Varanasi. By accessing our website or booking a stay with us, you agree to comply with the following Terms & Conditions. These terms are designed to ensure a safe, comfortable, and transparent experience for all our guests.
Booking & Reservations
All bookings are subject to room availability.
Reservations can be made through our official website, direct contact, or authorized booking platforms.
A valid government-issued photo ID is mandatory at the time of check-in.
The primary guest must be 18 years or older.
Booking confirmation is provided after successful payment or confirmation as per the selected plan.
Payment Policy
Payments can be made via cash, UPI, cards, or other accepted digital methods.
Room charges and applicable taxes must be settled as per booking terms.
Additional services or amenities availed during the stay will be charged separately.
Cancellation & Refunds
Cancellation and refund policies vary depending on room type, season, and booking source.
Guests are advised to review cancellation terms carefully at the time of booking.
Refunds, if applicable, will be processed through the original mode of payment within a reasonable timeframe.
No-shows may attract full booking charges.
Check-In & Check-Out
Check-in and check-out timings are as per hotel policy.
Early check-in or late check-out is subject to availability and may involve additional charges.
Guest Responsibilities & Conduct
Guests are expected to maintain respectful behavior toward staff and fellow guests.
Any damage to hotel property will be chargeable.
Loud disturbances, illegal activities, or misconduct are strictly prohibited.
The hotel reserves the right to deny services or request guests to vacate the premises in case of policy violations, without refund.
Personal Belongings
Guests are responsible for the safety of their personal belongings.
Hotel The Pushpraj is not liable for loss, theft, or damage to valuables.
Use of Hotel Facilities
Hotel amenities and services are subject to availability and house rules.
Complimentary facilities such as Wi‑Fi are provided on a best‑effort basis.
The hotel reserves the right to modify or suspend any facility without prior notice.
Smoking & Pets Policy
Smoking is strictly prohibited inside rooms and indoor areas.
Designated smoking areas may be available.
Pets are not allowed on the premises unless specifically permitted. Service animals are allowed as per applicable regulations.
Safety & Security
The hotel premises are monitored by CCTV for guest safety.
Guests must follow all safety instructions provided by hotel staff.
Third‑Party Services
Travel desk services, guides, transport, or boating may be arranged through third parties.
The hotel acts only as a facilitator and is not responsible for service delays or issues caused by third‑party providers.
Limitation of Liability & Force Majeure
The hotel shall not be liable for indirect or unforeseen losses arising from the stay.
We are not responsible for service disruptions caused by natural calamities, government restrictions, strikes, or other events beyond our control.
Changes to Terms
Hotel The Pushpraj reserves the right to update or modify these Terms & Conditions at any time. Updated terms will be effective once published on the website. Continued use of our services indicates acceptance of the revised terms.
Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of Varanasi, Uttar Pradesh.
By confirming a booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Hotel The Pushpraj – Comfort You Deserve